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Voice System Design in The Midwest
"One of the best, and most simple, tests of your telephone system is to call your company. This will allow you to experience it as your customers do."
Voice System Design
Wilson Consulting has created voice system design programs in The Midwest that help our clients evaluate various system designs for their organization, business, and service objectives. Our services include:
- Network Assessments
- Needs Assessments
- System Comparisons
- Request for Proposal (RFP) Preparation
- Proposal Evaluation
- Project Management
We are confident that our project approach includes all the tasks necessary to qualify and quantify our clients unique telephone system requirements. Furthermore, we guarantee that the most cost-effective system is installed.
Public Network Service Audits
The expertise of Wilson Consulting lies in optimizing telecommunication services for our clients. We ensure they have the most suitable types and quantities of services that meet their needs.
Our approach includes the following services:
Our approach includes the following services:
- Audit monthly telephone company bills
- Audit telephone company Customer Service Records
- Gather traffic information from the telephone system or call accounting system
- Use a traffic analysis tool to determine peak usage requirements
- Compare requirements against the services installed
- Temporarily disable unneeded service
- Confirm acceptable service levels are being met
- Disconnect the services with the telephone company
- Verify with the telephone company that the services have been disconnected
For the past 20 years, Wilson Consulting has meticulously reviewed thousands of telephone company bills to ensure accuracy. Our efforts have resulted in procuring hundreds of thousands of dollars in credits and refunds for our clients. We provide a guarantee of bill accuracy before our clients make any payments.
Telecommunications Infrastructure Design
Wilson Consulting understands the importance of strategic telecommunications infrastructure planning. We aim to ensure our clients can seamlessly implement voice, data, and video applications without incurring excessive costs or disruptions. To achieve this, we collaborate closely with our clients, as well as their architects and general contractors, offering the following services:
- Coordinate voice and data outlet locations with office layout and furniture placement
- Designs structured wiring plans to conform to industry standards
- Calculate space, electrical, and HVAC requirements for current and future applications.
- Develop specifications for paging, security and access control systems
- Prepare drawings and equipment schedules
- Coordinate various system installations
As a telecommunications general contractor, Wilson Consulting provides assurance that nothing will “slip through the cracks” during any new construction or building renovation project.
More of Our Work
"A steady increase in email and mobile telephone usage has impacted enterprise telephone system usage. An analysis of corporate telephone bills (landlines) over the last five (5) years revealed calls placed over the enterprise telephone systems have decreased by approximately 20%. The cost of business telephone lines has increased by 47% in the same time period." Community Consolidated School District 59 wanted to upgrade its telephone system from ShoreTel (now Mitel Connect) to a hosted system serving its 14 locations. Wilson Consulting audited the District's current system and services to assist with this transition. We interviewed selected staff from the District and prepared a Request for Proposal for the new system.
After evaluating proposals from various vendors to replace the ShoreTel system, Wilson Consulting presented a recommendation to the Board. The offer was based on the proposed system's ability to meet the evaluation criteria that Wilson Consulting and the District jointly developed.
The City of Lake Forest enlisted Wilson Consulting to comprehensively audit its telephone services and related expenses. Our objective was to optimize the City's spending on telecommunication services. During the audit, we identified incorrectly billed services and opportunities to disconnect unnecessary services. We filed disputes with the telephone company on behalf of the City, resulting in over $40,000 in credits.
After evaluating proposals from various vendors to replace the ShoreTel system, Wilson Consulting presented a recommendation to the Board. The offer was based on the proposed system's ability to meet the evaluation criteria that Wilson Consulting and the District jointly developed.
The City of Lake Forest enlisted Wilson Consulting to comprehensively audit its telephone services and related expenses. Our objective was to optimize the City's spending on telecommunication services. During the audit, we identified incorrectly billed services and opportunities to disconnect unnecessary services. We filed disputes with the telephone company on behalf of the City, resulting in over $40,000 in credits.